Job Title:        Database Administrator & Service Desk Manager 

Category:       Exempt

Reports to:    Vice President of Information Systems

Location:        Remote (HQ in Kansas City, MO; preference to local candidates)

 

About PKD

The PKD Foundation is the only organization in the U.S. solely dedicated to finding treatments and a cure for polycystic kidney disease (PKD) and to improving the lives of those it affects. Since 1982, we have proudly funded $50 million in PKD research and leveraged $1.5 billion in government funding, while serving our local communities across the country. We are inspired by our mission and driven by our vision to #endPKD.                    

Summary:

This new position will serve as the primary system administrator for the Salesforce environment with around 30 users. Reporting to the Vice President of Integrated Information Systems, the Database Manager works to ensure the highest data integrity while working cross-departmentally to ensure all data is complete, accurate, and able to inform fundraising and marketing strategies. The successful candidate will have a proven track record of improving processes and adoption using the Salesforce platform. She/he will be responsible for executing the day-to-day configuration, data entry, support, maintenance and improvement of our CRM platform. They will be responsible for the service desk cycle, ensuring issues are resolved per the service level agreements (SLA).

 

Core Responsibilities: 

• Database Management & Maintenance (60%)
  • Upgrade and configure Salesforce systems for optimized integration.
  • Manage Salesforce roles, profiles, sharing rules, workflows, and groups.
  • Maintain the Salesforce Cloud, as well as build custom reports and dashboards.
  • Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
  • Develop and maintain database documentation, including data models, system configurations, and operational procedures. 
  • Document processes, including error reports and changes to field history tables.
  • Oversee database design, development, and implementation projects, ensuring adherence to best practices and standards.
  • Develop and implement strategies for database administration and optimization to ensure high availability, reliability, and performance. 
  • Monitor and maintain database performance, identifying and resolving performance bottlenecks and tuning queries as necessary.
  • Ensure data integrity and security through regular backups, implementing appropriate access controls, and monitoring for potential security breaches.
  • Stay up-to-date with the latest trends and technologies in database administration and recommend innovative solutions to improve efficiency and effectiveness.
• Departmental Leadership (40%)
  • Prepare reports for departments across the organization.
  • Have a working knowledge of all apps that connect to the CRM.
  • Create forms to capture prospect data on Pardot and Formstack.
  • Manage and provide leadership to a team of two Database Coordinators, including hiring, training, and performance management.
  • Collaborate with the data analyst and cross-functional teams to support database-related needs and projects.
  • Provide technical guidance and support to team members, assisting with complex database-related issues and incidents.
  • Foster a culture of collaboration, continuous learning, and innovation within the team.

 

Ideal Qualifications: 

• 3-5+ years of experience as a Salesforce Administrator 
• 2-4+ years of experience providing IT help desk support
• Salesforce Certified Administrator or Salesforce Advanced Administrator Certification preferred
• Solid understanding of database architecture and data modeling principles.
• Familiarity with backup and recovery procedures, as well as database security best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and leadership abilities.
• Bachelors Degree in Computer Science or related field is strongly preferred
• Ability to collaborate effectively among a geographic and professionally diverse team.

Travel Requirements:

 

Minimal; <5%

 

Occasional business travel will be required to the PKD Foundation office in Kansas City, Missouri. Employees residing outside of the Kansas City Metro must live within reasonable proximity to a major airport hub for required travel.

 

Physical Demands:

 

• Must be able to sit or stand for extended periods of time.
• Use hands and arms, read, stoop, crouch, talk, hear, see objects clearly at 20 inches or less.
• Lift and move items weighing up to 20 lbs.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Benefits:*

 

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation (commensurate with experience), in addition to a benefits package including:

• Employer paid medical benefits including healthcare, dental, and vision for individual.
• Employer funded HSA (for those who elect a HDHP)
• Life insurance and disability insurance
• 401(k) retirement savings plan with 12% employer contribution, no match required, after six months of continuous service
• 11+ paid Holidays and 20 PTO days per year
• Fully remote work environment, with collaborative business center available to employees local to the Kansas City metro area as needed. 

*Benefits are subject to board review annually and may change.

 

As required by applicable Pay Transparency laws, PKDF provides a range of minimum compensation for roles that may be hired in locations under these requirements. Multiple

factors may be used to determine your actual salary, including: your specific skills and experience, physical location, or other relevant factors. The salary range for this position may be lower or higher in different markets.

The anticipated pay range for this role is: $55,000 to $75,000 per year

 

The PKD Foundation is an equal opportunity employer and dedicated to the belief that all lives have equal value. We’re committed to creating a work environment where employees thrive both personally and professionally. We do not discriminate on the basis of race, gender, age, disability, sexual orientation, pregnancy status, veteran status, cultures, beliefs or any other status protected by law.

  

For more information about the PKD Foundation, visit our website at pkdcure.org.