We are a global company, with roots in Silicon Valley, California and Bangalore, India. Bidgely carries over seventeen energy patents, and brings a passion for AI to utilities serving over twenty-seven million customers worldwide! 

Bidgely is an AI-powered, cloud based SaaS solution provider that enables electric and gas utilities worldwide to personalize customer experiences, optimize grid and customer operations and accelerate their journey towards the clean energy future.

The Energy Industry is being disrupted by a number of new technologies like EVs, Solar, Batteries, Smart Meters, and Smart Home devices. Consumers are becoming self-sufficient with their own energy production and storage threatening a century old utility business model. Additionally, the grid was not designed for the peaks created by EVs and the valleys created by the solar generation which has created new challenges and opportunities for the utilities (and innovative companies) to manage an evolving grid.

The Position and the Team You Will Work With

We are currently seeking an experienced Technical Program Manager who will be responsible for implementing Bidgely’s innovative SaaS solutions to our largest and most complex utility customers in North America. As a key member of the team, you will be utilizing your outstanding project management, technical, and customer engagement skills to deliver the solution on time and on budget to the customer.

What You Will Do 

Project Management

• Acquire a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future

• Understand Bidgely products in order to influence product development plans and schedules

• Be the face of Bidgely for the customer during the implementation phase, owning the relationship, and being an advocate for them internally

• Manage new customer implementations end to end from Onboarding to Launch utilizing Project Management best practices such as standing project meetings, engineering standups, gantt charts, status reports, decision logs, change requests, governance committees, cost tracking, etc.

• Interact cross-functionally with Delivery/Product Engineering, Product Support, Strategy & Growth, Sales, and more in support of the customer

• Contribute to contract reviews for new deals and change orders.

• Travel to customer sites 10% of the time and trips 2-3x annually to Bidgely HQ in Los Altos, CA

• Represent the Onboarding Team in sales presentations as needed.

Technology

• Own the overall solution design & development for utility customers and work with our global engineering team. This includes requirement analysis, customer journey scope discussion, data integration, design, solution architecture, implementation, delivery, customer facing technical issue resolution and discussion.

• Be a product expert at Bidgely by collaborating with utility customers to understand requirements, mapping requirements to product features, performing product gap analysis and finalizing the product customizations and changes. 

• Manage project deliverables, and ensure quality on on-time delivery, and ensure quality through a hands-on approach.

• Produce technical and product documents that clearly define the customer requirements and solution design in collaboration with the customer IT and engineering development teams
  
  

About You

• Innovative - You challenge the status quo to drive impact

• Results driven - Be dedicated to delivering stellar outcomes, and accept nothing less. Know your goals, chart your path, and execute with precision and passion.

• Quality Focused: Quality is at the heart of everything you do.  You take great pride in your work and are a trusted resource.

What You’ll Bring

Preferred Qualifications: 

• Experience working in a prestigious systems integration consulting firm and/or have experience at a fast-paced SaaS start-up

• Knowledge of SQL, Python, REST APIs, and data transformation technologies is a plus. This role is expected to be hands-on.

• Experience or deep personal interest in the energy efficiency or related industries is a plus

• PMP certification
  
  

Required Qualifications:

• 3-5 years of software integration project experience at a SaaS company

• Track record of success delivering complex, cross-functional projects with large high-touch enterprise customers, ideally with ARR of $1M+

• Experience as the primary point of contact for enterprise customers

• Experience working across time zones with globally dispersed customers, teams, and offshore technical teams

• Experience with Agile software development methodologies

• Excellent attention to detail

• Comfortable creating and tracking project plans, issues and risks, status reports, and project opens via Wrike, Smartsheets, Jira or other cloud project management tools

• Proven expertise in developing and driving solution development for cloud based implementations especially in the B2B domain

• Excellent track record of designing and delivering system architecture, implementation and deployment of successful solutions in a customer facing role with large enterprises

• Strong problem solving and analytical skills

• Excellent written and verbal communication skills and the ability to explain complex technical issues clearly to non-technical users

• Experience with Google Suite

• Problem-solving attitude when it comes to communicating, comprehending, and propelling resolution of technical issues when working with the customer and our engineering teams

• Excellent time management and prioritization when it comes to multiple projects

• Open and highly collaborative team player 

• Driven and proactive with a customer first mentality

Why You Will Love Working at Bidgely 

Perks

• We provide the tools you need to execute your role including home office set up

• Discounts on movie tickets, technology, pet insurance and more!

• Opportunity to grow with a start up - we offer stock option grants!

• Opportunity to work within a passionate team united by the goal of a clean energy future

• Flexible working arrangements

Benefits

• Medical, Dental and Vision Insurance coverage from day one 

• HSA, FSA and DCFSA plans 

• Unlimited and Flexible Paid Time Off

• Annual wellness stipend

• Annual professional development stipend

• 401(k) 

• 6 Weeks Paid Parental Leave

• Access to wellness resources through InsightTimer  

• Employee Assistance Program (EAP) with support for your whole family

• Community service day 

Location

Remote within the US with up to 10% travel

Equal Opportunity Statement

Bidgely is an equal opportunity employer. We respect and seek to empower the individuals who make up our workforce by supporting the diverse cultures, perspectives, skills, and experiences therein. Bidgely thrives on the benefits it brings to our employees, products, and community.