Senior Customer Success Manager, North America

The energy industry is being disrupted by a number of new technologies like EVs, Solar, Batteries, Smart Meters, and Smart Home devices. Consumers are becoming self-sufficient with their own energy production and storage threatening a century old utility business model. Additionally, the grid was not designed for the peaks created by EVs and the valleys created by the solar generation which has created new challenges and opportunities for the utilities (and innovative companies) to manage an evolving grid.

Bidgely is an AI-powered, cloud based solution provider that enables electric and gas utilities worldwide to personalize customer experiences, optimize grid and customer operations. We are a global company, with roots in Silicon Valley, California and Bangalore, India. Bidgely carries over seventeen energy patents serving over twenty-seven million customers worldwide! 

The Position and the Team You Will Work With

As a Senior Customer Success Manager (SCSM), you will own the successful delivery of post launch projects and overall customer satisfaction.  As part of Bidgely’s revenue organization, you will coordinate cross-functionally with our product, engineering, marketing, and sales teams to deliver multi-year, multi-million dollar regulated utility contracts.  The Senior Customer Success Manager is responsible for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross-selling and upselling).  Through relationship building and a value-based, consultative sales approach you will maintain and increase sales by cultivating relationships to meet customer operational needs. The Senior Customer Success Manager position reports to the Senior Director of Customer Success. 

What You Will Do

• Operate as a subject matter expert with a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future

• Provide subject matter expertise with customers post launch to hit their business operational goals (Energy Efficiency savings or increased customer satisfaction)

• Own the responsibility for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross selling and up selling)

• Become a Bidgely product expert in order to be the voice of the customer and influence product development and schedules

• Develop an Account Plan to manage all opportunities by navigating the critical success factors, competitive challenges, partner landscape, objections and other complex issues to ensure successful outcomes in the territory

• Collaborate closely with the sales and strategy teams to present solutions in a comprehensive and compelling way that wins business

• Present regularly to the customer and Bidgely stakeholders on the status of the project(s)

• Plan and facilitate meetings between Bidgely’s executive team, the customer’s business executives, technology and procurement teams to align all parties around engagement

• Become a trusted advisor with key stakeholders at existing customers organizations

Bidgely’s Values and You

• Innovation - You challenge the status quo to make impact more successful

• Results - You are dedicated to delivering stellar outcomes, and accept nothing less.

• Quality - Quality is at the heart of everything you do.  You take great pride in your work and are a trusted resource for your team and the industry.

What You Will Bring

Required Experience

• At least 7 years of experience in utility or renewable energy space

• 4-10 years of software and/or program delivery experience at a technology company

• 2+ years of experience with customer relationship management tools, project management, and JIRA

• 2+ years of experience in Energy Efficiency or other savings programs

• Track record of success delivering complex, x-functional projects with large enterprise customers

• A track record of converting customer-level success into future account level business development opportunities

• Detail orientation 

• Excellent verbal and written communication skills 

• Excellent presentation and public speaking skills

• Strong sense of self motivation to own the business case for your customers, balance revenue, costs and margin across a book of business

• A passion to maintain an in-depth understanding of the regulatory environment and the opportunity and risk it creates (keeping up on trends, changes, and competitor actions that might impact customer success)

• Ability to monitor customer health and proactively identify and mitigate churn risks

Preferred Experience

• Experience in Demand Side Management, specifically behavioral energy efficiency

Why You’ll Love Working At Bidgely

Perks

• We provide the tools you need to execute your role including $500 towards your home office set up

• Opportunity to grow with a start up - we offer stock options!

• Opportunity to work within a passionate team united by the goal of a clean energy future

• Discounts on movie tickets, technology, and more!

• Flexible working arrangements

Benefits

• Medical, dental, and vision coverage that on your first day of employment

• 401(k)

• Paid parental leave

• Professional development dollars

• Wellness dollars

• Access to wellness and training resources through InsightTimer  

• Unlimited PTO (Please plan to take at least 3 weeks in a year)

• Employee Assistance Program (EAP) with support for your whole family

Location

Remote with willingness to travel up to 25% 

Equal Opportunity Statement

Bidgely is an equal opportunity employer.  We are serious about and embrace diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills to build a better future and a better workforce. 

Salary Range: $115,000 - $145,000 plus variable