Who We Are
Claritas Rx started with a simple vision: to tangibly improve how biopharmaceutical manufacturers understand their specialty product performance in the marketplace. Since then, Claritas Rx has grown from a small channel data consultancy to become a pioneer in patient-level data integration and analytics for the biopharmaceutical industry. Today, our customers range from small biotechnology companies launching their first specialty product to large global manufacturers with a strong portfolio of specialty products.
The Position
The Desktop Support Specialist will be responsible for a range of tasks related to maintaining, upgrading, and supporting the organization's desktop and laptop environments. This includes imaging laptops, OS installations, hardware and software support, asset management, antivirus and malware management, and participation in SOC-2 audits. The role also encompasses overseeing the disposal of equipment and ensuring compliance with disposal regulations, evaluating OS upgrades and patches, addressing security vulnerabilities, and maintaining software policies.
Key Responsibilities:
Operating Systems:
- Create and maintain standardized system images for Windows and Macs
- Install, configure, upgrade and troubleshoot operating systems on laptops
- Test/validate new operating system versions and patches prior to company-wide roll outs
- Provide technical support for issues on both Windows and Mac platforms
- Perform regular scans to ensure employees laptops are up to date with latest security patches
Software Support:
- Install, upgrade, and manage antivirus and malware software
- Regularly perform scans and ensure systems are protected from threats
- Develop and maintain a list of approved software and their versions
- Perform software audits to ensure no unapproved software is installed on users’ laptops
- Take immediate action to mitigate risks and respond to security incidents
- Implement and manage remote control software that allows connectivity to employees’ laptops for troubleshooting
- Serve as resource manager
- Purchase, allocate, track and revoke resource utilizations
- Handle all requests for resource password resets and troubleshooting as admin for various Claritas software technologies
- Manage distribution Groups – Google Groups and Project User accounts
- Participate in quarterly Infrateam audits
- Coordinate with People Operations to manage onboarding and offboarding activities
- Manage procurement process along with vendor and supplier relationships
Asset Management:
- Collaborate with Finance to purchase and deploy IT desktop equipment
- Ensure cost-effective purchasing while meeting technical requirements
- Maintain a comprehensive inventory of laptops
- Track and manage asset allocation, relocation, replacement and disposal
- Obtain certification of disposal to comply with compliance regulations
- Purchase and maintain foundational desktop support software
Security and compliance:
- Collaborate with the IT security and compliance teams to provide documentation and evidence for SOC-2 Audits
Who You Are
Skills/Knowledge:
- 3+ years of experience in desktop support and IT asset management
- Experience working in a remote workplace environment
- Proficiency in Windows and Mac operating systems
- Strong knowledge of antivirus and malware software
- Experience with SOC-2 audits and compliance
- Familiarity with IT equipment procurement and disposal
- Excellent problem-solving and communication skills
- Ability to work independently and collaboratively in a team
- Strong attention to detail and organizational skills
Education/Experience:
Required:
- Bachelor's degree in Information Technology or related field
Join Us
We are seeking to add new expertise and perspective to our strong team of experienced professionals. We aspire to a culture of accelerated professional development through: shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.
In addition to our great environment, we offer a salary of $70,000 to $122,164, benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution. Please send a cover letter along with your resume when applying to the position of interest. Claritas Rx embraces diversity, equality, and transparency. We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents. We believe the more inclusive we are, the better we are.