Claritas Rx with a simple vision: to tangibly improve biopharmaceutical manufacturers' understanding of their specialty product performance in the marketplace. Since then, Claritas Rx has grown from a small-channel data consultancy to become a pioneer in patient-level data integration and analytics for the biopharmaceutical industry. Today, our customers range from small biotechnology companies launching their first specialty product to large global manufacturers with a strong portfolio of specialty products.
The Position
Every day, Life Science companies use Claritas Rx solutions to improve and enhance the treatment journey for patients dealing with rare diseases. We have built a strong customer team of domain experts that can help scale a premier channel management solution.
At Claritas Rx, Customer Success Analysts work directly with our customers to design, build, deploy, and service our product to meet their custom business needs. CS Analysts perform various activities spanning traditional product and service roles, including system implementation and ongoing support. Our CS Analysts are data curious, enjoy analytical problem solving, are learning-oriented, and enjoy collaborating with other team members to solve various business problems.
Key Accountabilities
- Play a key role in new customer implementations, including the configuration of reports/dashboards, testing the application before release, documenting features, and training relevant users.
- Ensure data quality in customer deliverables via rigorous testing and validation review before the release
- Own routine maintenance of the Claritas Rx application in steady-state, including updates to custom workflows, the configuration of new dashboards and associated reports, and other front-end refinements
- Collaborate closely with the Data Operations team to triage and resolve data inquiries and issues promptly. Support the data operations specialists as needed for more complex data inquiries
- As directed by Customer Success Manager, attend client-facing meetings with assigned customers to ensure follow-ups and action items are captured and completed
- Participate in training programs to ensure continued understanding and adaptation of evolving platform capabilities
- Support onboarding and training of new Customer Success Analyst hires
Required:
- 2+ years experience with Quickbase or other related PaaS (Platform as a Service) solutions (Appian, Microsoft Power Apps, Outsystems, etc)
- A creative approach to analytical problem-solving and a relentless passion for quality
- Track record of building customer relationships and managing client-focused projects
- Excellent written and oral communication
- Excellent quantitative analysis skills and expert-level proficiency with Microsoft Excel
- Deep familiarity working with biotech/pharmaceutical transactional data preferred
Join Us
We are seeking to add new expertise and perspective to our strong team of experienced professionals. We aspire to a culture of accelerated professional development through: shared learning and collaboration, a respectful and fun work environment, and employee empowerment through technology and tools.
In addition to our great environment, we offer a salary of $100,000 to $103,000 per year, and benefits package, and the opportunity to impact a first-in-industry digital health solution significantly. Please send a our resume when applying to the position of interest. Claritas Rx embraces diversity, equality, and transparency. We are committed to building a team comprising various backgrounds, perspectives, and talents. We believe the more inclusive we are, the better we are.
Email careers@claritasrx.com