About the Company

Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear for a clientele of discerning tastes.

 

With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which cleverly reference and beautifully reconfigure the striking individuals, artistic movements, and world events of previous centuries. All JMM eyewear is ethically sourced and produced with the utmost respect for industry partners' environment and wellbeing.

 

About the Role

As the Jacques Marie Mage Senior Optician, reporting to the Gallery Director, you are a Licensed Optician and a reflection of the brand at the highest level of direct client engagement. The aim is to create an escape from the mundane and welcome clients into the unique and intentional world of Jacques Marie Mage. As the Senior Optician, you exude confidence and know-how, leading each client engagement with intention to best suit their medical requirements and needs. Through the delivery of the client experience and storytelling, you will ensure each client leaves our Galleries in awe, remembering the way we made them feel. With a dedicated point of contact, each client should leave with a sense of trust and excitement, yearning to return again.

 

 

 

Responsibilities

• Achieve sales targets through consistent delivery of the Client Experience.
• Use storytelling to immerse clients in the unique and intentional world of JMM.
• Act with intention, going above and beyond to deliver the best client experience.
• Adhere to all company policies and procedures.

Optical Excellence

• Fulfill, process, and communicate all orders to the external lab, ensuring we deliver on lead times.
• Execute flawless accuracy in taking and recording measurements, and in adjusting and fitting eyewear.
• Ensure best-in-class optical service and experience.
• Assist clients in choosing the best frames and lenses based on their prescription needs.
• Accurately assess and adjust all repairs for JMM frames.

Team Development & Training

• Consistently provide optical elevation, training, and support for the Gallery team.
• Ensure optical sales and benchmarks are met.

Client Experience

• Consistently achieve individual sales targets.
• Establish and maintain a strong client book (>30% appointments).
• Consistently achieve KPIs.

 

Key Requirements

• Licensed Dispensing Optician.
• Experience mounting and edging lenses.
• Experience buffing and polishing is a plus.
• 2–4 years of experience working in an optician environment.
• Extremely organized, with great attention to detail.
• Ability to multitask and work cross-functionally with the Lab, Customer Service, and other teams.
• Highly motivated and passionate about the JMM brand.
• Strong customer service skills (communicator and listener).