Snappy Kraken is an award-winning MarTech company and #14 of 50 Best Places to Work in FinTech for 2019. We are truly changing how financial professionals do business, for the better! Interested in joining our all-star team?
Do you have a passion for learning and technical support?
Are you naturally honest and sincere in your desire to help others?
Do you understand the bigger purpose of technical support?
If you've answered yes, you just may be our new Technical Support Specialist. We're specifically looking for an avid learner that's technically savvy, with a constant focus on delivering an outstanding user experience over the phone, via email, and while screen sharing.
Must have skills include critical thinking, problem-solving ability, attention to detail, logic, and analysis.
This person must be able to achieve support benchmarks efficiently in a high-volume environment with patience, diplomacy, and cooperation. It also requires skillful use and understanding of our technology stack (Groove, WordPress, Asana) and DNS configurations.
Think you've got what it takes? Well, show us!
Make a 3-minute or less video about yourself and what makes you the best candidate for this position. Submit the link to your video, along with your written answers to the questionnaire, to be considered for this position. As always, your current resume and salary requirements are also needed.
Snappy Kraken support is available weekdays Monday - Friday from 8:00 AM - 5:00 PM EST. A part-time schedule, up to 30 hours, may be available upon request, with a different benefits package than referenced below.
Health/Dental/Vision/Life/AD&D/STD/LTD available after 90 days with employer premium contribution.
401k with company match available after 6 months
PTO and paid holidays
More perks and benefits