Snappy Kraken is a results-driven, intentionally 100% remote team of highly-engaged individuals. Every day, our work is meaningful, purposeful, and connected to a larger vision. We are tremendously proud of our award-winning Automated Growth Program for financial advisors and being voted Best Place to Work in FinTech for 3 years in a row! 

We are looking for a passionate, results-oriented individual to join our team as a Remote Customer Success Specialist. This person will cultivate and nurture customer relationships from onboarding, through program adoption, and culminating with long-term advocacy. 

The ideal candidate will have a strong drive to build customer engagement and growth while mitigating churn. This team member must be passionate about building and maintaining relationships with customers, proactively guiding them through our program to achieve long-term success. Working in a fast-paced, remote environment, this person should excel at time management, self-discipline, prioritization, and work productively with minimal supervision. This person thrives in a changing, high-volume environment where personal organization, resourcefulness, and focus are needed to manage multiple workflows seamlessly. Strong decision-making and leadership skills are vital, along with previous Customer Success knowledge and experience. Previous industry experience in financial services, marketing, and technology preferred.

Snappy Kraken is very interested in candidates seeking Customer Success careers. This begins with successfully managing a high volume of customer accounts. Future growth path for qualified team members could be Customer Success Manager.

Responsibilities

  • Independently manage 100+ accounts in an intelligently-automated environment

  • Partner with customers through the lifecycle journey: onboarding, adoption, success

  • Proactively monitor and address customer success concerns and opportunities

  • Be comfortable contacting customers via multiple platforms: chat, email, video calls, etc.

  • Cross-departmental collaboration to share customer insights that inform additional product and marketing opportunities

  • Build strong customer relationships by maintaining high levels of engagement, adoption, and communication

  • Conduct routine account performance planning and reviews

 

Apply If

  • You have the GIVE FIRST mentality and are driven by your customer's success

  • Enjoy serving as a thought leader and customer advocate while executing success plans

  • Enjoy analyzing usage patterns to provide insights and guidance to our customers

  • You have excellent written and verbal skills

  • You have a proven record of meeting performance goals

 

Basic Qualifications

  • 3-5 years of Customer Success experience, managing successful and proven outcomes

  • Previous industry experience in financial services, marketing, and technology preferred

  • BA/BS degree in related fields preferred

 

To be considered, all of the following must be submitted with your application:

1) Complete the short questionnaire directly on the application page

2) REQUIRED Make a 3-minute or less video answering the questions below. 

  • How do you progressively build and nurture customer relationships for long-term success?

  • How do you use data to influence your approach to engagement and retention?

  • Based on your previous experience and qualifications, what immediate and long-term contributions can you bring to the team?

3) Upload your current resume and salary requirements

Schedule

Standard office hours are 8:30 AM - 5:00 PM EST, Monday - Friday. However, qualified applicants in other time zones are encouraged to apply.

Compensation

  • Competitive salary + bonus potential

  • Medical, dental, vision, and supplemental insurance with employer contribution toward premiums after 90 days of employment

  • Retirement plan with company match after 6 months of employment

  • PTO, Sick Time, Paid Holidays

  • More perks and benefits!

 

To learn more about Snappy Kraken, visit www.snappykraken.com/demo.

At this time, only candidates authorized to work in the United States should apply.