Snappy Kraken is a results-driven, intentionally 100% remote team of highly-engaged individuals. Every day, our work is meaningful, purposeful, and connected to a larger vision. Snappy Kraken is the best (and award-winning!) marketing solution for the financial services industry. We’re honored to be ranked #3 in the 2020 Best Places to Work in Wealth Management FinTech.
Would you like to become our next Remote Technical Support Specialist?
Do you have a passion for learning and technical support?
Are you naturally honest and sincere in your desire to help others?
Do you understand the bigger purpose of technical support?
We're specifically looking for an avid learner that's technically savvy, with a constant focus on delivering an outstanding customer experience over the phone, chat, via email, and while screen sharing. Must have skills include critical thinking, problem-solving ability, attention to detail, logic, and analysis.
This person must be able to achieve support benchmarks efficiently in a high-volume environment with patience, diplomacy, and cooperation. It also requires skillful use and understanding of our technology stack (Intercom, WordPress, Asana) and DNS configurations.
Think you've got what it takes? Well, show us!
Make a 3-minute or less video about yourself and what makes you the best candidate for this position. Submit the link to your video, along with your written answers to the questionnaire, to be considered for this position. Incomplete submissions will not be considered.
As always, your current resume and salary requirements are also needed.
Monday - Friday from 9:00 AM - 6:00 PM EST.
Established, stable remote environment
Competitive compensation with quarterly bonus potential
Health/Dental/Vision/Life/AD&D/STD/LTD available after 90 days with employer premium contribution.
401k with company match available after 6 months
PTO and paid holidays
More perks and benefits
Check out our website to see what we're all about at www.snappykraken.com/demo
At this time, only candidates authorized to work in the United States should apply.