Clinical Operations Specialist

Summary:

The Clinical Operations Specialist is a key member of the administrative team that supports a rapidly growing team of clinicians rendering Baseline Visits in all 50 States. A broad skillset and a problem solving mindset is valued as this role plays an integral role in diverse and dynamic processes

ESSENTIAL DUTIES AND RESPONSIBILITIES

Create volume forecasts to plan for and accommodate Baseline Visit needs
Work with Med Group and Health Plan teams to optimize the efficiency of our scheduling processes: maximize capacity, minimize no-shows, develop and implement processes to assure successful timely visits.
Work with Med Group and Health Plan teams to assure cohort BLV completion.
Coordinate and/or participate in employer onsite BLV visits
Serve as Practice SME for various IT/platforms (Admin Portal, Elation, Looker, Dialpad, ec)
Support Clinical Special Projects
Support excellent member experience. Serve as the first point of contact for member concerns
Support Medical Director Med Staff management and compliance work (internal credentialing, licensure management, multi-state licensure, performance management)
Work with Clinical Ops Director to evaluate and implement software solutions
This position performs additional duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

3 years of Healthcare industry experience, including patient or customer service or patient facing roles
Strong organizational and problem solving skills
Comfortable and skilled in working with ambiguity and change
Proficient in elections practice and health record system
Knowledge of applicable healthcare regulations

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.