This Position is 10 PM to 6 AM

The Front Desk Night Audit is primarily responsible for auditing daily revenues for accuracy. They are responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the resort.

The Front Desk Night Audit shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.

The Job

Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
Follow hotel policies with lost and found items.
Adhere to hotel requirements for guest and team member accidents or injuries and in emergency situations.
Continuously promote sanitation, safety, and security efforts.
Encourage Social Media/5-star compliments or reviews on OTA’s.
Assist in booking room reservations, answering Hotel phone calls, and notifying guests of messages.
Monitor guest mail and ensure that it is processed according to procedures.
Ensure security of guest room access.
Maintain knowledge of Hotel features/services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Ensure that current information on rates, packages, and promotions is available at the Front Desk.
Balance and audit for accuracy of all room and tax charges, cashier’s reports, and guest accounts.
Complete and transmit daily management and accounting reports and supporting documents.
Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of Hotel revenues and expenses.
Act as a Hotel liaison during night hours, communicating with other Hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Conveys company information, decisions, or problems to the appropriate party and acts as Manager on Duty.
Maintain complete knowledge at all times of:

All Hotel features/services, hours of operation.
Daily house count and expected arrivals/departures.
All Hotel and departmental policies and procedures.

Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
Maintain knowledge of correct maintenance and use of equipment.
Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
Access all functions of computer/software systems.
Other duties as assigned.

Job Requirements

Must be a United States citizen or possess a valid work permit.
Must be able to read, write, and speak English. Fluency in other languages is beneficial.
Must be able to accurately follow instructions, both verbally and written.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Must be able to work in a fast-paced environment with urgency and empathy.
Outstanding coordination and multi-tasking abilities.
Professional in appearance and demeanor.
Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality specific software systems.
Must have general computer skills including Microsoft Office and Google Suite.
Must have the ability to deal effectively and interact well with guests, vendors, and team members.
Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
Ability to calculate figures and amounts using basic math.

Education and Experience

High school diploma or equivalent.
Previous customer service experience required.
Previous Front Desk experience preferred.

Working Conditions

Must be able to stand and move freely about the property for the majority of the shift.
Must be able to occasionally lift, carry, push & pull up to 50 lbs.
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
Noise level is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by this employee. They will be required to follow other instructions and perform other work-related duties requested by their supervisor.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Skills Self-Assessment

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Working Overnight

What are your hours of availability?

monday
tuesday
wednesday
thursday
friday
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sunday

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Are you 18 years of age or older?

Are you willing to work evenings?

Are you willing to work weekends?

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Please let us know if a current SCP employee referred you to this role:

Are you a current or past employee of SCP Hotels?

We invite you to complete the optional self-identification questions below used for compliance with government regulations and record-keeping guidelines. Any self-identification information provided will not be considered in the selection process.

GENDER

VETERAN STATUS Learn more about veteran statuses

If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

DISABILITY STATUS Learn more about disability statuses

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.