SUMMARY
At AC Wellness, our entire focus is to deliver compassionate, effective healthcare to the Apple employee population. We believe that trusting, accessible relationships with our patients, enabled by technology, promotes high quality care and a great patient experience. This is fostered by an environment of continuous learning and teamwork, which in turn allows us to work with our patients to achieve exceptional health outcomes.
The Medical Assistant (MA) works under the direction of licensed medical providers and provides non-licensed patient care and clerical duties to support a frictionless experience for Apple employees and dependents attending various Apple health initiative events.
The two shifts available for the Fixed Term roles will be:
• Opening: Monday - Friday from 7am-3:30pm
• Closing: Monday - Friday from 10am-6:30pm
ESSENTIAL JOB FUNCTIONS
- Demonstrates professionalism and courtesy when interacting with patients and co-workers.
- Maintains patient confidentiality.
- Adheres to policies and protocols of AC Wellness.
- Greets patients and performs initial appointment intake.
- Is prepared to safely intervene in the event of an adverse reaction or other patient emergency.
- Answers questions, and recommends follow-up during Flu Clinic events.
- Continually works to achieve the highest level of patient satisfaction.
- Provides intervention to optimize patient flow to minimize wait times, as needed.
- Escalates issues or obstacles to Lead Logistics MA or management when indicated.
- Maintains the strictest confidentiality.
- Provision of influenza and Covid vaccines by intramuscular injections.
- Assists with organizing, maintaining supplies and equipment. This includes moving supplies and equipment at various sites on Apple Campuses across Santa Clara Valley.
- Maintain proper vaccine storage and handling according manufacture cold chain requirements. Ensures accurate and complete documentation of vaccine cold chain throughout the workday.
- Ability to drive between different locations, at times multiple sites in one day.
- Helps to maintain supply inventory and replenishes medical supplies and materials at multiple sites.
- Screens patient’s general condition prior to administering vaccines.
- Accurately documents in patient records.
NON-ESSENTIAL JOB FUNCTIONS
- Additional duties, as assigned.
QUALIFICATIONS AND REQUIREMENTS
- Minimum of 2 years medical assisting experience or a minimum of 160 back office extern hours
- Demonstrated ability to perform the duties of a medical assistant
- Current AAMA, AMT, NCCT, AMCA, OR CCBMA certification required
- Current BLS from AHA for Healthcare providers
- Compliance with AC Wellness Occupational Health Policy, including required immunizations
- Documentation of successful completion of training and observed practice requirements for Intramuscular injections (may be completed as part of ACW training)
- Documentation of successful completion of training and observed practice requirements for technical supportive services (may be completed as part of ACW training)
- Excellent verbal and written communication skills
- Ability to maintain composure under stress
- Strong customer service skills
- Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy to clients and staff
- Basic keyboarding and computer abilities
- Must have access to a vehicle, a valid driver's license and comply with CA liability insurance