JOB DESCRIPTION:

AC Wellness Network is an independent medical practice exclusively dedicated to delivering compassionate, effective healthcare to the Apple employee population at the Apple Wellness Centers in Santa Clara Valley, including the new Apple Park Wellness Center. AC Wellness Network believes that having trusting, accessible relationships with our patients, enabled by technology, promotes high-quality care and a unique patient experience. This is fostered by an environment of continuous learning and teamwork, which in turn allows us to work with our patients to achieve exceptional health outcomes. The centers offer a unique concierge-like healthcare experience for employees and their dependents. Candidates must have an appreciation for the patient experience and passion for wellness and population health — integrating best clinical practices and technology in a manner that drives patient engagement.

The care navigator sets the tone for the patient experience, whether it is the patient’s first phone call, or their first interaction with a team member entering the center. The care navigator acts as a care navigator for patients in and out of the center. The care navigator is an expert communicator who proactively manages any concerns that may arise and share all relevant information to the care team. The care navigator will delight and surprise patients by offering world-class service.

ESSENTIAL FUNCTIONS & SKILLS

Excellent communication and interpersonal skills

Proven organizational skills, great interpersonal skills, and ability to work as a key team member

Must have excellent computer skills and familiarity with Apple products (iMac, iPad, iPhone). Reading, writing & excellent oral proficiency in the English language

Ability to quickly learn new procedures and processes

Responds to all guest requests professionally and in a personable, accurate, and timely manner

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with clinic services and hours of operations

Handles multi-phone line system, professionally answering calls, scheduling appointments, and ensuring great communication with patients, staff, and office staff

Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner

Processes any transactions required to complete the guest’s visit

Assists with other administrative tasks as assigned

Maintains the strictest confidentiality

Other duties as assigned


EDUCATION AND REQUIREMENTS

Four year degree or equivalent experience

Two years of employment in a related position with another hospitality or sales organization

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