THE ROLE:

Leverage your leadership and excellent organizational skills to deliver an outstanding guest and employee experience within our magical fantasy world of Candytopia.


As Operations Manager, you must be able to ignite the energy of others around you, manage competing priorities and operational logistics to create a fantastical, mind-warping, lip-smacking, jaw-dropping, eye-boggling experience for all!


THE SHOES YOU WILL FILL:

As the Operations Manager, you will support the General Manager in delivering on-time and effective operational, staffing, and guest experience-related results.

 

HOW YOU WILL SPEND YOUR DAYS...& NIGHTS...& WEEKENDS:

 

Under the direction of the General Manager, execute the day-to-day Candytopia operations, establishing and maintaining a positive, high energy work environment.

Act as a role model for all Candytopia team members by following and administering

Candytopia brand standards, operational procedures, and customer experience process

Rock our guests’ world by optimizing their experience through your ability to let your

imagination soar & transfer that skill to your team of Candytopians.


·        Resolve guest & team members concerns with consistent responses following company

               guidelines, policies, and procedures.

·        Provide break coverage for Candytopian and Retail team members.

·        Maintain an exemplary level of customer service at all touch points within our Candy Kingdom.

·        With General Manager approval, enter new hire employee data, timecard information drafting work schedules, facilitate new hire orientation and casting call hiring process.

·        Protect company assets and minimize loss through store standards and operating procedures.

·        Effectively communicate to all Guests, Candytopia employees & contracted vendors.

·        Be the guardian of the Candytopia brand by being present and accessible throughout

              Candytopia while working scheduled shift.



WHAT YOU BRING:

·        You love to work with people & bring the party, with at least 3 years Leadership experience

               In Retail, Customer Service, and/or Entertainment industry.

·        Flexibility to support the team and internally motivated to answer questions so that they

               achieve professional and organizational goals.

·       Possess the pace and sense of urgency to while working effectively and enthusiastically

               in a high-volume, high paced environment.

·       Proven success in hiring hourly employees, scheduling, and managing a large team of part-time     employees is mandatory.

·        Demonstrable, successful skills in customer service, employee retention and de-escalation

               Of employee relations and customer matters.

·       Regularly available to work 40 plus hours including weekends, evenings, and days for 8 to 10 months

·        Expertise in Microsoft Office (Word, Excel, Power Point), and proficiency with PC.

·       Excellent written, verbal communication, planning and prioritization skills

·        Knowledge of Point-of-Sale technology.

·        Burning desire to work in a start-up.

WHAT'S PHYSICALLY REQUIRED:

While performing the essential job functions of this role, you will be required to push, pull, squat, bend, stoop, lift and reach. You will be required to stand/walk for entirety of work shift, outside of required meal/rest periods.

Position reports to the General Manager.

 

ABOUT CANDYTOPIA:

What if an eccentric chocolatier and a daredevil pop star had a whirlwind romance, got married while skydiving, and had a glamorous, glittering love. This six-month event celebrates the vibrant colors and flavors of our favorite sugary delights through a series of interactive art installations in over a dozen environments, from flying unicorn pigs to a marshmallow tsunami. If you ever dreamed of nibbling your way through Candyland or scoring a Golden Ticket, you have come to the right place. Apply today to be our Operations Manager! Treat yourself to working at Candytopia and let your taste buds and your imagination soar!

 

 

Candytopia LLC. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state, or local laws.

This position has been filled. Would you like to see our other open positions?