Warriors Hooptopia provides a one-of-a-kind experience that could only be lived if you were an actual professional basketball player! Go through a series of pre-draft workouts, impress decision makers to secure your place in draft, then find yourself living the life of a Warriors player doing wild dunks and celebrating championship wins! 

Warriors Hooptopia - General Manager will take four wall P&L accountability and build your team, where you will partner and mentor your Operations Manager, lead a team of Assistant Managers and Warriors Hooptopia - Brand Ambassadors, within our sprawling state-of-the-art sports and entertainment venue at the brand-new Chase Center.

This temporary salaried position will run through June 2020. 


·       Manage day-to-day Warriors Hooptopia operations, establishing and maintaining a positive, high energy work environment, while providing leadership to set and maintain Warriors Hooptopia brand standards and training for a customer experience like no other!

·       Responsible for delivering, through your team and workforce, a consistent experience for our visitors while ensuring all daily operational needs meet our high standards.

·       Rock our guests’ world by optimizing their experience through your ability to let your imagination soar and transfer that skill to your team of Hooptopians.

·       Immediately resolve visitor and team members concerns and inquires while establishing consistent responses and guidelines for all.

·       Maintain an exemplary level of customer service at all touch points within our facility.

·       Lead additional on-going training (as needed) of all Hooptopians on our exhibit floors and our retail store.

·       Protect company assets and minimize loss through store standards and operating procedures.

·       Collect visitor feedback focusing on continuous improvement.

·       Maintain and build a strong sense of community, integrity, and brand for all who live in and visit our world.

·       Effectively communicate with the Senior Leadership team, direct reports and contracted vendors (security, parking services, janitorial, etc.).



·       You love to work with people and bring the enthusiasm and a love of basketball, with at least 3 years Leadership experience (Retail, Customer Service, Sports and Entertainment industry).

·       Proven success in scheduling and managing a large team of part-time employees is mandatory.

·       Demonstrable, successful skills in customer service, employee retention and de-escalation of employee relations and customer matters.

·       Flexibility to support your team and internally motivated to develop them to achieve professional and organizational goals.

·       Possess a positive pace and sense of urgency, while working effectively and enthusiastically in a high-volume, high paced environment.

·       Regular weekend and evening availability.

·       Knowledge of Point of Sale technology

·       Expertise in Microsoft Office (Word, Excel, Power Point), and proficiency with PC.

·       Excellent written, verbal communication, planning and prioritization skills.

·       Burning desire to work in a start-up, first of its kind, flying the plane as you build it environment

·       Knowledge of carpentry, electrical, art and audio a huge plus!


Hooptopia is an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

This position has been filled. Would you like to see our other open positions?