This exclusive interactive experience will give children both young and young-at-heart the opportunity to revisit, interact, and play blissfully in our toy kingdom.
Our Regional Brand Manager will be an integral component to bring this experience to life! This position is the backbone of our Brand operation and is crucial to the success of our staff and region. You will effectively run operations, while also taking on important work streams related budget, finances, compliance, and all staff engagement, all while operating with an unwavering customer service ethic. You will also oversee new launches from beginning to end, including working closely with our construction team, marketing team, and HR team. The person in this role needs to think of themselves as a regional culture leader, as their work and communication will uniquely impact every regional team. The Regional Manager will work closely with the Chief Operations Officer and Retail General Managers.
WHAT YOU’LL DO:
- Be our focused eye on every detail of the Brand from setup, to operations, to takedown. Your attention to detail will go extremely far in your success in the role
- Work with internal and external teams to ensure deadlines are met, budgets are maintained, and overall success for the event happens
- Work with our partners in training and understanding the toy industry category by developing best practices in order to create, execute, and maintain our interactive programs for our patrons/customers
- Ensure brand standards are being maintained and operational systems are utilized effectively
- Lead logistics and support with planning for all staff engagements, including weekly tactical meetings, all staff meetings and retreats, and ad-hoc staff gatherings
- Leverage understanding of key business drivers, such as customers, consumers, competitors, and company, to get results
- Tracks and analyzes ticket/admission sales and marketing statistics
- Monitors competition and market for developing business plans and strategies
- Monitor 3rd party social media platforms to ensure guest feedback is being addressed and utilized to improve performance
- Provides routine operational updates and formal business reports to executive management
Employee Management
- Provide overall leadership; recognize and motivate members of the team; coach and train the team for operational excellence
- Collaborate with General Managers to recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, motivate and train
- Provide routine and immediate feedback to drive expectations accountability
- Partner with HR to identify gaps and create development strategies
- Resolve conflict while creating an environment of open communication
- Provides timely, constructive and actionable feedback to coach others to improve performance.
- Evaluate, identify and partner with HR to fulfill resource needs
- Be an effective liaison between the two partners to ensure all goals are met.
- Develop and implement reporting based on the partner’s needs.
WHAT YOU HAVE:
- Bachelor’s Degree or equivalent experience, preferably in Business, Marketing or Finance
- Flexibility to travel as needed to multiple locations on a regular basis; may require overnight stay on occasion.
- Must be able to proactively work with multiple departments of the company and drive results and accomplish goals
- Ability to establish good relationships and credibility with customers; ability to collaborate at all levels of both the internally within the company and its subsidiaries as well as with the customer
- Excellent at managing time, priorities and expenses
- Excellent verbal and written communication skills
- Able to work independently while being a team player
- Proficiency using Excel, Word, and PowerPoint
We are is an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.