Pendello Solutions, Inc. is growing, and we are looking to add a motivated, independent and proactive Service Desk Technician to our team!


At Pendello, we are passionate about using business technology to help our clients put the focus on what’s truly important in their businesses and their lives. Supporting our clients means not only providing the latest technology, but also the business processes and expertise to leverage that technology – helping companies achieve more than they ever thought possible. Our values are a reflection of who we are:


Nothing is Beyond Reach

Family Matters

The Golden Rule

Look Good. Feel Good. Be Good.

Mullet Mentality

We love what we do and take pride in the services and expertise we provide to our clients. Intrigued? Read on.


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The Service Desk Technician reports to the Service Manager and provides continual on-the-job training, a team environment where your contributions are valued and you are encouraged to expand your skill set, and a rapid development environment for career advancement.


As a part of the Service & Support team, the primary responsibility of this position is to assist users in a professional, courteous and efficient manner. This includes taking phone calls, responding to help tickets, leveraging remote assistance tools, and providing in-person or on-site assistance, if applicable.


Responsibilities

Troubleshoot and/or install, configure and setup workstations, peripherals and software

Provide support according to standards and guidelines from initial response to closure

Document, track and monitor issues to provide an exceptional client experience

Collaborate with 3rd party vendor affiliates

Manage escalations and identify pain points to provide proactive solutions

Adapt to situations and changing scenarios to grow knowledge and capabilities

Leverage, update and create documentation to facilitate business technology best practices

Detailed utilization and time tracking

Other duties as assigned


Technical Skills

Microsoft Windows 7 & 10

Microsoft Office Suite and collaboration tools

Microsoft O365 account and access administration

Active Directory user administration

Anti-virus and remote monitoring solution support

Mobile Device Management deployment and administration

Ticketing system and remote access tools utilization


Position Requirements

High School Diploma (Preferred: Associates Degree, or higher, in Information Technology or related field)

MCSA: Windows 10 (Or commitment to complete within first 6 months of hire)

1 Year IT or Help Desk experience

Effective written and oral communication skills

Ability to prioritize and manage multiple tasks concurrently

Driven and motivated team player

Ability to do physical work as needed for setup and deployment of hardware


Hours & Travel

This is a paid full-time (40 hours/week, non-exempt) position. Our hours are 7am-6pm, with the possibility of off-hours shift work. ~10% local travel to client sites.


Benefits

We offer comprehensive, company-subsidized, benefits, including: paid time off, health, dental and vision coverage, flexible spending and health savings accounts, telemedicine, life insurance, disability benefits, 401k, and other additional benefits – all manageable via our employee portal.

This position has been filled. Would you like to see our other open positions?