Job Summary:

 

Pangea Laboratory is looking for a dynamic individual to join our team! In this role, you will as the operational and administrative hub of the company. This role ensures executive efficiency, facility excellence, and the secure management of the company’s digital and physical documentation, from new hire onboarding to vendor contracts.

 

Join us in making a meaningful impact!

Essential Duties and Performance Standards:

Key Area	Specific Tasks & Requirements	Performance Standard
Front Office & Hospitality	• Greet guests with a positive attitude (Professional Dress Code). • Ensure front office space is organized and welcoming	Prioritization of tasks focus on external guests. Update Welcome board daily.
Talent & Onboarding	• Screening: Review resumes against JDs; schedule interviews. • Onboarding: Support desk preparation (hardware/supplies), office tours, and assist with new hire paperwork.	New hires have a "ready" workspace on Day 1. Initial resume coarse screening is completed within 48 hours.
CEO Admin Support	• Support CEO’s master schedule and conference room priorities. • Screen incoming CEO emails/phone calls as required. • Assist CEO with travel and event logistics.	CEO's calendar is 100% accurate. Conflicts are identified and resolved 24+ hours in advance.
DocuSign & Contracts	• DocuSign Admin: Prepare, send, and track digital envelopes for signatures. • Contract Management: Ensure fully executed contracts are downloaded and filed in the correct secure directory.	Contracts are filed within 24 hours of completion. No "pending" envelopes are left unaddressed for more than 48 hours.
Facility & Kitchen Care       Logistics & Shipping	• Check conference rooms 2x daily (clean tables, and stocked fridge) • Manage weekly deliveries (lunches, birthday & Costco’s)   Sign for and deliver FedEx/UPS/USPS packages daily, when logistics operatives are not available.	Rooms are always “client ready”. Budget controlled with Bentley employee feedback     Zero packages left in lobby overnight.
Finance & Projects	• Assist with A/R, collections, as required • Pack for tradeshows and help with office/warehouse reorganization.	Financial tasks are handled with total confidentiality. Event packing is 100% accurate.

Additional Responsibilities:

• Monitor and process all incoming mail, including EOBs (Explanations of Benefits), COBs (Coordination of Benefits), and insurance payments.
• File, organize, and maintain CLIA/CAP documentation and patient records in the document room.
• Review and assess refund requests to confirm accuracy and validity.
• Partner with the Accounting team to coordinate and process approved refunds.
• Aid in submitting appeals for refund requests that are determined to be inaccurate or invalid.
• Maintain and update payment logs on a weekly basis to ensure accurate reporting.
• Create and send Square invoices, and process and record incoming payments as needed.
• Support ICD-10 code lookup and verification for patient requisitions.

 

Professional Standards & Confidentiality:

 

• Legal & Executive Discretion: Must maintain total confidentiality regarding the CEO’s schedule, financial A/R data, and legal contracts within DocuSign. Handling PHI (Protected Health Information) with discretion is mandatory.
• Professional Image: Adhere to a strict business-professional dress code (no hoodies, yoga pants, or open-toed shoes).
• Safety: Initiate safe practices and stay current on all internal center policies.

 

Required Skills & Physical Requirements:

 

• Tools: Expert proficiency in Microsoft Outlook; working knowledge of DocuSign eSignature; basic Excel for A/R.
• Physical: Ability to lift to 25 lbs. (packages/supplies) and remain mobile for facility checks.

 

Education and Experience:

 

• High school diploma required.
• Associates or bachelors preferred.
• At least 2 years of experience in an office setting.

About Us:

 

Pangea Laboratory is a California-based diagnostics company founded in 2014. We focus on the precise, early detection of emerging diseases. Our mission is to have a positive impact on human life, by providing biomedical communities with reliable and high-quality testing services, delivering the data they need to diagnose and treat diseases in an effective and timely manner. Named a Top Workplace by the OC Register, Pangea Laboratory continues to be a place where employees feel engaged, connected, and energized about their work. If you are passionate about helping people in advancing science and working with awesome teams in a fast-growing company, we want to speak with you!

 

Compensation, Benefits, and Perks:

The estimated base compensation range for this position is $25 - $28 an hour at the time of posting. Actual compensation details will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors.

 

Pangea Laboratory also offers competitive benefits and perks including:

 

• Medical, Dental, Vision, and Life Insurance Coverages
• EAP Sessions
• Vacation Time plus Company Holidays
• Paid Sick Leave
• Generous 401(K) with matching 
• Employee Referral Bonus
• Complimentary fruit, snacks, and beverages
• Complimentary catered lunches on Thursdays 

Equal Employment Opportunity Employer:

 

Pangea Laboratory welcomes candidates of all backgrounds. These include sex, age, color, race, religion, marital status, national origin, ancestry, sexual orientation, gender, gender identity, gender expression, physical & mental disability, medical condition, genetic information, military and veteran status, or any other protected status as defined by federal, state, or local law.

 

Location:

 

Onsite – Pangea HQ – 14762 Bentley Cir. Tustin, CA 92780

 

Disclaimer: At Pangea, we take the integrity of our hiring process seriously. Please be aware of fraudulent recruitment activities that may use our name to deceive job seekers. We will never ask for payment, sensitive personal information, or financial details during the recruitment process.

All legitimate communications will come from an official Pangea or TriNet Hiring email address. If you are contacted by anyone claiming to represent us using a free email service (e.g., Gmail, Yahoo, Hotmail) or asking for payment, please treat this as fraudulent and report it immediately to HR@zymoresearch.com