The mission of Zeta Charter Schools is to build and sustain high-performing schools that forge thriving communities of lifelong learners, problem solvers, and innovators. Zeta has launched in NYC with two public charter schools in the 2018-2019 school year, with plans to grow to ten schools serving PreK-12th grades. Zeta Schools are committed to:


  • Academically Rigorous Education for a Modern Workforce. Zeta will combine the best of an academically rigorous education, focused on critical thinking and problem solving, with cutting edge technology and tools. Students will excel academically and work to solve the problems of the future, creating and inventing in “innovation laboratories” and developing coding fluency. Zeta will invest in serving the particular needs of at-risk, high-needs, English Language Learner, and advanced populations, with an aim to diversify the approach in order to mine their unique and highest potential.

  • Mindfulness and Wellness. Zeta Schools will promote an environment of mindfulness for students, staff, and families. Mindfulness will foster kindness and serve as the foundation for a respectful school community. It will further teach students the value of treating others in a manner they would want to be treated and to learn self-regulation. Students will engage in invigorating daily physical activity and learn healthy habits, and all members of the community will be encouraged to practice and model healthy habits to maximize their own well being.

  • High-Performance, People-First Culture. We are focused on hiring and developing great people and maintaining high expectations to enable team members to grow personally and professionally. Zeta cultivates a high-performance culture that fosters extraordinary outcomes, innovation, efficiency, and productivity, while practicing a sustainable people-first culture. With over 300 hours of professional development every year, we put our efforts where we think the biggest returns are: our people. The people-first culture extends to our community as well—we will embrace family involvement in order to best serve the needs of individual children.


OPPORTUNITY

As the Operations and Technology Associate, you will be responsible for overseeing the technology infrastructure as well as providing leverage and project management support around Operations to our Zeta Schools and Network team. You’ll be a key contributor to ensuring our growing network of schools has scalable processes, systems and technology to drive our efficiency as we continue to scale. You’ll work with a team of mission-driven, high-achieving, passionate colleagues to help Zeta succeed in its mission to build and sustain high-performing schools that forge thriving communities of lifelong learners, problem solvers, and innovators.


KEY RESPONSIBILITIES

  • Leading on and overseeing key operational work streams, including procurement, day-to-day logistics, facilities, renovations, technology, and vendor management

  • Evaluating, building, and implementing replicable processes, systems and technology to drive high operational outcomes for our schools

  • Create a help desk system that allows us to identify short and long term goals.

  • Support and handle the help desk system ticket requests; perform help desk ticket analysis to continuously drive long-term solutions and process improvement.

  • Oversee and perform technology support for our schools and Network team.

  • Create an effective tool to track and manage all Zeta school and employee technology in partnership with our Operations and Network teams

  • Manage and facilitate technology equipment, systems, and resource planning for our new team members on an on-going basis

  • Provide high-level of customer-service support for all system users soliciting and utilizing feedback to make future system enhancements.

  • Work on various ad-hoc projects such as creating training materials (videos and documentation), training of end users, conducting research on customer problems, and other related tasks.

  • Partner with our Network team members to ensure high quality selection process, maximum use and efficiency, as well as integration of all current technology partnerships to drive our scalability

  • Developing and documenting organizational policies and procedures around Operations and Technology for a high-functioning start-up

  • Interfacing with and overseeing outside vendors and other partners, managing relationships and holding them accountable for deliverables and deadlines


REQUIRED QUALIFICATIONS

  • 2-3 years of project management experience in a technology and/or operations role

  • Apple Software and Hardware Troubleshooting experience

  • Familiarity and Comfort with Educational Technology

  • Help Desk, Training and/or Troubleshooting Experience Preferred

  • Experience Using Web Help Desk Ticketing Portal

  • Basic Networking Knowledge (Wireless and Switching Product Awareness)

  • Basic Educational Technology, and/or database experience

  • Proven ability to define, execute and measure quarterly goals, objectives and productivity metrics based on data

  • Strong project management skills and a sense of ownership over projects that drive efficiency and excellence in all aspects of work

  • Strong systems-thinking skills to create scalable processes across schools

  • Excellent communication and relationship-building skills are essential

  • Strong problem-solving and analytical abilities

  • Excellent interpersonal skills, good judgment, and an ability to work both independently and in highly collaborative environment

  • Ability to work seamlessly between high-level strategy and detail-oriented work


COMPENSATION

Compensation is commensurate with experience. Zeta offers a competitive compensation package.


Work authorization required (candidate must have permanent authorization to work in the U.S.). Zeta Schools is an equal opportunity employer and has a strong commitment to diversity. Candidates of all backgrounds are encouraged to apply.

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