Our decision to build the industry’s leading monetization platform was driven by the belief that all industries are facing disruptiondigital and physical goods are being sold on a subscription basis, on a consumption basis, and in a variety of other formats. BillingPlatform was built to give enterprises a flexible and scalable platform to monetize the customer relationship using virtually any variable.

Successful years of product development and customer feedback, aided by leading venture funding (Columbia Capital) and we have built the industry's most powerful, cloud-based monetization platform, able to manage the spectrum of quote-to-cash processes including modeling, quoting, mediation, rating, billing, A/R, revenue recognition, and more.

Our customers quickly implement innovative new business models, drive efficiency through a solution that easily molds to their unique processes, and remove the constraints associated with legacy applications and manual intervention.

We’ve been recognized as leaders by industry analysts, have earned the trust of Fortune 500 companies, and we are growing. Working remotely or from our company HQ in Centennial, CO, we are seeking bright, enthusiastic, and creative professionals looking to displace antiquated processes and technology, and reimagine an industry.


Job Description

BillingPlatform is seeking a Customer Success Manager to join the team reporting to the Vice President of Professional Services. The responsibilities of a BIllingPlatform Customer Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships, implementing success programs, contributing to sales, upskilling and training clients, and minimizing churn.


As a Customer Success Manager, you will work closely across all groups within BillingPlatform including Sales & Marketing, Professional Services, Customer Support, and Product Development to ensure our Customers are represented across every part of the organization.


Responsibilities

  • Drive Customer satisfaction, retention, and growth among our customer base through a consistent cadence of Customer communication.

  • Represent the customer and provide input into key decisions around sales and marketing processes as well as product roadmap.

  • Act as the main point of contact for strategic customers to mediate requests between our customer and BillingPlatform

  • Understand our Customer’s business challenges and goals and recommend new product features to support them.

  • Analyze customer health metrics to improve customer experience and retention.

  • Collaborate closely with sales to drive growth opportunities.

  • Minimize Customer churn

  • Work closely with marketing in Identifying opportunities for customers to act as BillingPlatform advocates.

  • Build a library of assets or training programs to enable our customer’s success, adoption, and evangelism of BillingPlatform.


Experience

  • 5+ years in a Customer Success, Relationship Management, Consulting, or similar Customer facing role

  • Highly organized with the ability to multitask

  • Exceptional communication, interpersonal, and collaboration skills

  • Experience building and maintaining relationships

  • Experience working with and managing C-Level stakeholders and customers

  • Ability and willingness to learn new processes, businesses, and technologies

  • Demonstrate leadership qualities

  • Passion for Customer Service and Success


Individuals joining BillingPlatform will receive:

  • Competitive Salary
  • Remote work/flex work
  • Full Health Benefits
  • 401(k) access


BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.