The Solution Architect/engineer will be at the forefront of managing world class SDN (Software Defined Network) controller deployments in Tier-1 service provider networks. This role will be dedicated to the success of such deployments and will work with the Customer Planning, Engineering, Labs team as well as the Operations team providing guidance and resolving issues in real time. These issues go beyond traditional Tech Support and require advanced networking and SDN technology knowledge to analyze, document, troubleshoot and test.
The Solution Engineer Engineers at Lumina Networks play an integral role with our software product engineering and NetDev teams. They are not only responsible for interacting with the customers(Planning, Engineering, Ops, IT, Vendors, Partners), but will also feed customer issues and resolutions in to the automated test infrastructure of the SQA team. Collaborating with members in other time zones will be part of the daily process to provide support as the work day progresses. The onsite engineer will ultimately be responsible to resolve issues with the resources available to them in Product Software Engineering and NetDev. Attend troubleshooting and related calls and support deployment.
When escalation is required the onsite engineer will work with support Lead and Product software engineers to analyze, recreate and resolve.
- Practical knowledge of modern network management Strategies using Automation and SDN technologies
- Excellent written and verbal communication skills with technical customers.
- Support request ticket systems and procedures
- Collaboration with Customer Service Managers
- Interview support engineer candidates.
Understanding of Agile and CI/CD methodolgies/tools.
- Software Tools:
- OpenDaylight and other SDN Controllers
- Screen sharing tools like WebEx, Zoom, and RingCentral Meeting
- Log parsing tools, grep, LogLogics, Splunk
- Routing and Switching
- Typical vendor CLI (Cisco, Juniper, Arista, etc)
Certifications in industry related topics.
TRAVEL, WORK HOURS, SUPERVISION
Light Travel is required and the right applicant will work the hours required to satisfy the customer expectations and will be self motivated to organize the work and influence internal
resources to contribute to success . Applicant would be based near the customer’s
location would be ideal; Travel is expected
COMPENSATION AND BENEFITS
Consists of Salary + Variable Compensation
Full benefits of a full time employee. Eligible to participate in Paid Time Off (PTO),
holidays, medical, 401k and life insurance programs.
Richardson, TX 75081