Resident Engineer - Job Description
Overview of role:
The Resident Engineer (RE) will be located onsite in Richardson, Texas facility during normal business hours and will ultimately be responsible to resolve issues with the resources in Lumina Product Software Engineering, NetDev, and Support. The Resident Engineer will attend troubleshooting and related calls and support the deployment of the LSC/BNC product as agreed. The success of delivering, implementing, and supporting each Lumina Networks software version and upgrade is the key focus of this role. This role will be dedicated to the success of LSC/BNC deployments and will work alongside the Planning, Engineering, Maintenance Engineering, and Operations teams, providing guidance and resolving issues in real time. These issues go beyond traditional Tech Support and require advanced networking, systems engineering, and SDN technology knowledge to analyze, document, troubleshoot and test. The RE represents the final step of the BNC product deployment prior to full production in the Network. The added value of the Resident Engineer working embedded alongside the Customer and to provide ongoing and targeted knowledge transfer as well as a conduit to the Lumina staff and processes.
Day-to-day deliverables, duties and activities of the Resident Engineer:
RE is “on-call” for all aforementioned Customer teams, and can be contacted as the “front door” for support issues and escalations.
RE will Attend Customer scheduled troubleshooting and related recurring calls, performing and supporting LSC/BNC-related activities.
RE performs triage and hands-on Root Cause Analysis. as part of the Lumina Support team. The RE will play an integral role with our software product engineering and NetDev teams. They are responsible for interacting with the Planning, Engineering, ME, Ops, IT, Vendors, Partners, and will also create/manage issues and resolutions into the automated test infrastructure of the SQA team and Lumina Support systems.
Collaborating with members in other time zones will be part of the daily process to provide support as the work day progresses. RE will have on-network/on-VPN access to Customer labs, as well as Lumina Support’s resources, and will create conference calls and hands-on technical working sessions both on-premises and via remote.
The RE can escalate requests to access Lumina Development engineers and leverage additional Lumina resources.
RE will be available for scheduled maintenance windows to review MOPs and provide oversight of BNC upgrade activities as needed.
The RE will extend Lumina’s presence as an enforcer of open standards and specifications as-needed in joint 3-party calls (Lumina, Verizon, and vendors). For example, when one of customer's network element vendors requests assistance with implementing Netconf+yang according to open standards, the RE will assist customer's vendor to ensure their ability to on-board with the LSC/BNC.
Resident Engineer deliverables for product and platform enhancements include:
Proactively test and document methods and enable accelerated resolution to any open issues (e.g. troubleshooting techniques, integration standards and operational process improvement).
Validation of customer's architectural solutions designs both for required scaling and system functionality including lab testing and demonstration as part of the validation process.
Best Practices for customer's operations organization in platform optimization for maximized uptime/reliability/performance stats from platform and make recommendations to optimize.
Troubleshoot SDN controller with relation to other customer IT and Network platforms or SDN applications.
Downloading, Packaging, Regression Testing, Dev Test and End to End Testing documented and delivered to the customer for new LSC/OpenDaylight releases.
Documentation of advanced configuration and procedures for upgrades, including controller lifecycle management and rollback
SDN application deployment support. For testing support: access to lab platforms for data collection, analysis, etc. (Requires access to all necessary lab systems for data collection etc.)
Hands-on Operational-level Skills:
Excellent hands-on real-time diagnostic skills in networking systems
Knowledge of network management, automation and SDN technologies
Excellent written and verbal communication skills with technical customers.
Support request ticket systems and procedures (Ex: JIRA, Freshdesk etc.)
Collaboration with Management in the escalation chains at both Customer and Lumina
Understanding of Agile and CI/CD methods/tools.
Years of real-world network deployment, scaling, and operational experience
Years of real-world compute and network virtualization operational experience
OpenDaylight and other SDN Controllers
Postman, curl, and other API testing tools
SSH, netconf, and other network management protocols
openvswitch and/or mininet
Screen sharing tools like WebEx, Zoom, RingCentral for hosting shared working sessions
Log parsing tools, grep, LogLogics, Splunk
Linux systems administration tools (RH/CentOS preferred; Debian/Ubuntu optional)
Linux scripting and editing tool sets (bash, sed, awk, cut, etc.)
Virtualization platforms (OpenStack, Docker+Swarm or Kubernetes, etc.)
ELK stack (Elastic, Logstash/Rsyslog, and Kibana) or similar event logging frameworks
Legacy vendor CLI (Cisco, Juniper, Arista, etc)
Education - Bachelor Degree preferred but not required
Experience 5 years IT or Networking related field
Knowledge: as described above
Certifications in industry related topics.
TRAVEL, WORK HOURS, SUPERVISION
Light Travel is required and the right applicant will work the hours required to satisfy the customer expectations and will be self motivated to organize the work and influence internal
resources to contribute to success . Applicant would be based near the customer’s
location would be ideal; Travel is expected
COMPENSATION AND BENEFITS
Consists of Salary + Variable Compensation
Full benefits of a full time employee. Eligible to participate in Paid Time Off (PTO),
holidays, medical, 401k and life insurance programs.
Richardson, TX 75081