The resident engineer will be at the forefront of managing world class SDN (Software Defined Network) controller deployments in Tier-1 service provider networks. This role will be dedicated to the success of such deployments and will work with the Customer Labs team as well as the Operations team providing guidance and resolving issues real time. These issues go beyond traditional Tech Support and require advanced networking and SDN technology knowledge to analyze, document, troubleshoot and test.
The Resident Engineers at Lumina Networks play an integral role with the our software product engineering and NetDev teams. They are not only responsible for interacting with the customers, but will also feed customer issues and resolutions in to the automated test infrastructure of the SQA team. Collaborating with members in other timezones will be part of the daily process to provide support as the work day progresses. The resident engineer will take direction and delegation from the customer support lead, but will ultimately be responsible to resolve issues with the resources available to them in Product Software Engineering and NetDev. When escalation is required the resident engineer will work with support Lead and Product software engineers to analyze, recreate and resolve.
Practical knowledge of modern network management Strategies using Automation and SDN technologies
Excellent written and verbal communication skills with technical customers.
Support request ticket systems and procedures
Collaboration with Customer Service Managers
Interview support engineer candidates.
OpenDaylight and other SDN Controllers
Screen sharing tools like WebEx, Zoom, and RingCentral Meeting
Log parsing tools, grep, LogLogics, Splunk
Routing and Switching
Typical vendor CLI (Cisco, Juniper, Arista, etc)
Education - Bachelor Degree preferred but not required
Experience 5 years IT or Networking related field
Knowledge: as described above
Certifications in industry related topics.
TRAVEL, WORK HOURS, SUPERVISION
Light Travel is required and the right applicant will work the hours required to satisfy the customer expectations and will be self motivated to organize the work and influence internal
resources to contribute to success . Applicant would be based near the customer’s
location would be ideal; Travel is expected
COMPENSATION AND BENEFITS
Consists of Salary + Variable Compensation
Full benefits of a full time employee. Eligible to participate in Paid Time Off (PTO),
holidays, medical, 401k and life insurance programs.
Richardson, TX 75081