Ria Health is seeking a Senior Director of Clinical Operations. 

Our healthcare technology company is seeking a Senior Director Clinical Operations to oversee and manage our provider network, clinical operations and quality management program. The Senior Director Clinical Operations will be responsible for capacity projections and planning, provider recruiting, credentialing and performance management, optimizing clinical utilization and management of the company’s quality management program and for the direct supervision of key support staff focused in these areas. 

PRINCIPLE DUTIES and ESSENTIAL RESPONSIBILITIES

• Lead the development and execution of capacity projections for the clinical network, including timing of hiring and availability management of MDs, NPs, RNs and MAs to support the operations and growth of clinical care delivery ensuring that specific benchmarks are met around readiness to serve patient demand within specific timeframes and while maintaining and optimizing network efficiency. 

• Oversee clinical recruiting staff to ensure recruiting is timely and the specific qualifications required are clearly communicated and fulfilled. 

• Ensure efficiency and effectiveness of the provider onboarding and training experiences, establishing and maintaining metrics to report effectiveness, efficiency and provider satisfaction and optimize MD and NP supervision pairings

• Oversee staff that manage the day to day clinical operations and provide support and guidance necessary to optimize the clinical schedule and patient and provider engagement. 

• Oversee the credentialing function ensuring that targets are met and that the credentialing process aligns with NCQA and payer contract requirements

• Participate in a process to optimize credentialing operations including evaluating third party CVOs, achieving and maintaining payor delegated credentialing

• Develop and manage provider performance metrics and quality improvement initiatives in alignment with Joint Commission standards 

• Monitor and analyze provider network performance data to identify areas for improvement

• Ensure clinical compliance with all applicatory regulatory authorities, including but not limited to state medical and clinical boards, federal and state telehealth regulations, Joint Commission and CMS.

• Participate in the development and maintenance of the company's quality management program, including the development of policies and procedures and tracking of compliance with these programs.  

• Participate in the budgeting process for clinical operations staffing 

• Manage a team of provider network and clinical operations professionals

• Foster a culture of innovation and continuous improvement

• Acknowledgment that work may involve working with Protected Healthcare Information and agree to abide by all company policies and procedures for keeping that information secure and private.

• Agree to work within the policies and procedures of Ria Health, including the Information Security, Acceptable Use, Remote Work/Teleworking, and the Monitoring and Recording policies. Violation of company policies may be grounds for discipline, up to and including termination. 

Required skills and experience:

• Masters degree in a healthcare or related field

• Minimum of 8 years of experience in provider network management and/or clinical operations, with at least 3 years in a management or leadership role

• Strong analytical skills and the ability to make decisions based on data

• Demonstrated ability to build and maintain relationships with healthcare providers and implement process improvement for their clinical workflows 

• Excellent communication, leadership, and organizational skills

• Demonstrated ability to work collaboratively across functions and with external partners

• Strong problem-solving skills and ability to adapt to changing priorities

• Knowledge of CMS and state Medicaid regulations preferred

Make an impact at a critical time

The pandemic has caused a global crisis; there has been a tremendous increase in anxiety, trauma, and stress for millions of people, increasing the misuse of alcohol. As a result, Ria Health has experienced a 500% increase in demand from patients seeking a  specialized treatment program for alcohol misuse. We seek team members motivated to provide high-quality, patient-centered, evidence-based care through telemedicine that improves the health and wellbeing of the people we support. 

ENJOY MANY RIA HEALTH BENEFITS

• Join a team of Mission-driven professionals dedicated to offering a next-generation solution in the treatment of heavy alcohol use and addiction

• Experience professional growth within a rapidly expanding tech-healthcare company

• Upward professional mobility

• Direction/Coaching/Mentorship from a highly experienced leadership team

• Work remotely anywhere in the United States

• Competitive compensation

• Telehealth training and development

• Unlimited PTO for full-time team members

APPLY TO RIA HEALTH

Ria Health invites you to apply at RIAHEALTH.COM.

EQUAL EMPLOYMENT OPPORTUNITY

Ria Health provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ria Health Vision:

A world with accessible, compassionate, and effective treatments to reduce the burden of all those who suffer from Alcohol Use Disorder.

Ria Health Mission:

We combine medical science, technology, and human compassion to deliver private, evidence-based, telehealth alcohol treatment programs for anyone who wants to drink less and live better.

Ria Health Values:

Compassion – we promote a culture of empathetic care and communication. We actively listen, we always encourage, and we provide support.

Integrity – We are honest, open, ethical, and fair. We hold ourselves accountable when we make mistakes.

Teamwork – working together, we will achieve great things.

Embrace Change – we work to drive improvement over perfection, measuring and questioning the status quo to make progress and enhancement.

Always Learning – We celebrate curiosity and discovery through development and research.