• Manage post-sales activity by leveraging your product knowledge, planning, and execution skills for Learn to Win’s top DoD customers through strong relationship-building with leaders across TYCOMs and program offices.
• Maintain a deep understanding of the command hierarchy of the branches, especially the Navy, and speak with leaders on how newly secure and compliant capabilities unlock sailors’ bandwidth
• Use existing awareness of needs, opportunities, and challenges that are specific to the DoD space to advance the adoption of the Learn to Win platform while encouraging new and additional relevant use cases
• Develop joint success plans and change management activities with customers to ensure there is a strategy in place to drive adoption and high-value use cases
• Increase customer adoption by conducting regular check-in calls for tactical items and performing strategic business reviews for alignment of objectives and outcomes
• Track accounts to identify churn risk and work actively to eliminate that risk
• Partner with Sales and the content development services team to make Learn to Win a part of each customer’s core training strategy
• Work closely with Product, Engineering, and Customer Support on tracking product releases and paths to deployment in secure DoD environments
• Function as the customer advocate and provide internal feedback on how Learn to Win can better serve our enterprise customers