• Lead projects by working effectively with internal and external stakeholders and serving as the ultimate owner of project milestones and tasks.
• Listen to the customer, take their feedback, and apply the vision of change/impact to their specific goals and outcomes.
• Create project charters and business objectives in partnership with customer teams.
• Create and maintain project plans through the lifecycle of the project. Identify and manage dependencies, tasks, issues, owners, and risks.
• Responsible for communicating the status of Client Service initiatives to the project team, stakeholders, and leadership.
• Laser-focused on driving business value/impact for the customer organization. 

• Document, coordinate, and monitor progress from project initiation through expansion or completion.
• Comfortable with sales activities and close collaboration with the Federal Sales Team
• Demonstrate excellent problem-solving skills on complex issues and are resourceful and creative in their problem-solving approach.
• They assess the right resources to apply and get the best out of the team.
• Spot areas of conflict early on and help to manage through to a successful resolution.