• The primary point of contact for all post-sales activities, including, but not limited to, new customer onboarding and implementations, subsequent launches, consultative guidance, product training, and technical support.
  
• Serve as a trusted advisor to commercial customers, delivering best practices, guidance, and an empathetic ear
• Deliver quarterly business reviews focusing on recommendations to align our platform to the customer’s business goals and strategy
  
• Analyze customer engagement and platform usage regularly and deliver solutions based on internal and industry best practices
  
• Proactively engage customers, ensuring they are trained and successfully using our product
• Advocate for customers leading internal teams and projects to solve customer’s needs
• Monitor customer health, identify risk, develop success plans, and deliver recommendations
• Prioritize and drive timely resolution of customer inquiries
• Gather regular customer feedback and suggestions and present ideas to internal key stakeholders
• Propose new ideas to continuously evolve the customer experience for our Federal and Enterprise customers