WHO WE ARE
C2 Wireless is a growing distributor of wireless accessories and a provider for 3PL services. We are as dynamic as our industry, priding ourselves on the aptitude to recognize an opportunity and act quickly. Our culture is driven by customer satisfaction, strong vendor alliances, and taking care of our employees.
Our benefits package is robust. Not only do we offer each employee the opportunity to earn equity in our company; our employees have access to industry leading health benefits, inclusive of medical, dental, vision with a material employer contribution to employee and family plans. Paid vacation and sick leave are also offered with every full-time position. Tax deferment vehicles are also available in the form of 401K, flexible spending and health saving accounts.
If you are interested in joining a team of industry experts, who partner with the best brands and are dedicated to exceeding customer expectations, continue to read on.
This is a newly created position due to growth within the organization. This role will serve as the primary contact for our 3PL partners. The Account Manager position is geared towards generating new customers and maintaining existing relationships. This position will be key in on-boarding new clients, being a liaison between client and cross-functional teams and preparing performance reports. Excellent written & verbal communication is a must as this role will be working remotely!
ESSENTIAL FUNCTIONS
- Cultivate strong relationships with clients based on trust and respect
- Serve as lead point of contact for assigned clients. Be the advocate for them!
- Proactively identify new business opportunities
- Perform market research to qualify new business opportunities, including analysis of customer budgets, capabilities required, current customer preferences, competitive environment assessments, and incumbent strengths and weaknesses
- Respond promptly to all customer inquiries and needs
- Effectively transition customers from Sales to Implementation through a seamless onboarding process
- Lead weekly and/or monthly status calls with customers, including ownership of agenda and follow-ups
- Develop quarterly business reviews for each customer and present both externally to the customer and internally to the business leaders
- Work with clients on a monthly basis to develop volume and financial forecasts
- Help drive adoption and engagement of Customer Portal
- Assist with the development and sharing of best practices with internal teams and clients in order to deliver exceptional client experience and value
- Regularly share customer feedback for product improvements
- Ensure all new client requests, features and/or services have been discussed and delivery dates agreed to by Operations Team
- Meet business goals for retention, customer satisfaction, account growth and other key performance measurements
QUALIFICATIONS & SKILLS
- 3+ years of experience in account or client management, and/or customer support
- Must have excellent presentation, written communication and verbal communication skills
- Natural ability to build strong relationships with clients
- Fluent in multiple system applications (i.e., Excel, Word, PowerPoint, Netsuite, WMS, etc.)
- Operations experience required, fulfillment/distribution a plus
- Ability to navigate tough situations and keen understanding of when escalation is necessary
- Highly self-motivated and results-oriented
- Strong cross-functional collaborator and team player