Job Position: Client Engagement Specialist
Responsibilities:
- Develop an extensive working knowledge of the FWAShield product suite
- Deliver software application training using a variety of delivery methods, including web-hosted and on-site training
- Design or enhance training materials to support training delivery
- Develop an analysis of classroom and web-based training surveys
- Design, develop and maintain job aides: FAQs, reference sheets, manuals, regularly schedule webinars, etc
- Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of the users
- Produce, maintain, and update project training deliverables
- Maintain and update software help manual and release documents
- Provide end-user application support (end user support requires access to customer data which includes protected health information) provide Customer Service support as needed via phone, web-based and/or email
- Provide data mining and investigative support to the Healthcare Fraud Shield Special Investigations Unit as needed
- Understands and complies with all company Privacy and Security standards
- Employee may not use or disclose any protected health information, except as otherwise permitted, or required, by law
- Travel to client locations for training and account management duties as needed
- Travel to industry events as needed
- Perform other duties as required
Preferred Skills:
- A good working knowledge of web applications is essential to this role. Experience in healthcare IT, clinical informatics, or Healthcare Fraud, Waste and Abuse (FWA) is strongly desired.
- Analytical troubleshooting skills and approach to work
- Experience delivering web-based and in person training is preferred
- Ability to absorb complex technical information and communicate the information clearly
- Excellent communication skills (both verbal and written)
- Excellent problem-solving skills
- Experience working on SLAs and deadlines
- Proven customer service skills
- Ability to work under pressure
- Ability to explain technical elements in a manner easily understood by those without a technical background
- Advanced knowledge using web-based applications
- Advanced knowledge of Microsoft Office products – Word, Excel, Outlook, PowerPoint
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
Benefits
- Medical, Dental & Vision insurance
- 401(k) retirement savings with employer match
- Vacation and sick paid time off
- 8 paid holidays
- Paid maternity/paternity leave
- Disability & Life insurance
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Free on-site fitness center (for local employees)
- Professional and career development initiatives
- Remote work eligible
Remote Work Requirements
- Must have high speed Internet (satellite is not allowed for this role) with a minimum speed of 25mbs download and 5mbs upload.
Healthcare Fraud Shield is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.